Effective Date: June 01, 2024
At SkyLoveConnect.com, we strive to provide exceptional pet photography services and products. This Refund Policy outlines our guidelines regarding refunds for bookings and products purchased through our website.
1. Photography Session Refunds
- Cancellation by Client: If you need to cancel your photography session, please notify us at least 48 hours before the scheduled session time to receive a full refund. Cancellations made within 48 hours may be subject to a cancellation fee.
- Cancellation by SkyLoveConnect: In the unlikely event that we need to cancel a session due to unforeseen circumstances, we will offer you the option to reschedule at no additional cost or provide a full refund.
2. Product Refunds
- Photo Albums and Prints: Due to the custom nature of photo albums and prints, refunds are not typically offered once production has begun. If you are dissatisfied with the quality of the product received, please contact us within 7 days of receipt to discuss options for replacement or resolution.
- Digital Downloads: All sales of digital downloads (e.g., digital images) are final and non-refundable once the download link has been provided.
3. Refund Process
- Requesting a Refund: To request a refund, please contact us at [email protected] or call us at +1 206-478-1760. Provide your booking or order details, and the reason for the refund request.
- Refund Approval: Refunds will be processed within 7-10 business days upon approval. Approved refunds will be issued to the original method of payment.
4. Contact Us
If you have any questions about our Refund Policy, please contact us at:
SkyLoveConnect
skyloveconnect.com
Phone: +1 206-478-1760
Email: [email protected]
Address: 904 7th Ave, Seattle, WA 98104, USA
We are committed to ensuring your satisfaction with our services and products at SkyLoveConnect.com.